Privacy Policy

1. INTRODUCTION

The Peaceful Place, LLC ("The Peaceful Place," "we," "our," or "us") values your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, www.thepeacefulplacellc.com, communicate with us, register for programs, or otherwise interact with our services.

We are committed to respecting your privacy and maintaining appropriate safeguards for personal information in accordance with applicable federal and state privacy laws, including, where applicable:

The Health Insurance Portability and Accountability Act (HIPAA).
The General Data Protection Regulation (GDPR).
The Georgia Mental Health Confidentiality and Licensing Rules
The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Other applicable state and federal privacy and data protection laws.

By using our website, you acknowledge that you have had an opportunity to review this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect the following categories of information:

A. Personal Identification Information

First and last name.
Email address.
Telephone number.
Other identifying information you voluntarily provide.

B. Communication and Inquiry Information

When you contact us through our website, email, or other communication channels, we may collect:

Information submitted through contact forms.
Appointment and service inquiries.
Preferred clinician information.
Referral source information.
Messages and correspondence.
Other information voluntarily provided when communicating with us.

Please do not submit confidential medical information, detailed mental health histories, or other sensitive health information through general website contact forms.

C. Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and operating system.
Device information.
Website pages visited.
Date and time of website visits.
Referring websites.
Website usage and interaction information.
Cookie identifiers and similar tracking technologies.

D. Sensitive Personal Information

Depending on the information you voluntarily provide, we may receive sensitive information, including information about health, mental health, or other personal circumstances. Please do not provide any health, mental health, or information about personal circumstances. This information should only be shared during direct correspondence with with our staff via private phone call.

We limit the collection and use of sensitive information to legitimate business, service delivery, legal, and operational purposes.

3. HOW WE USE YOUR INFORMATION

We may use collected information for the following purposes:

Responding to inquiries and requests.
Providing information about psychotherapy, collaborative mental health care, and wellness services.
Scheduling consultations and appointments.
Communicating with current and prospective clients.
Improving our website, services, and user experience.
Evaluating website traffic and performance.
Sending newsletters, announcements, and marketing communications when permitted.
Maintaining website security and preventing unauthorized activity.
Complying with applicable legal and regulatory obligations.

We do not use personal information for purposes unrelated to the reasons it was collected without providing appropriate notice or obtaining consent when required.

4. COOKIES AND WEBSITE TRACKING

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may collect information about:

Website traffic and visitor behavior.
Pages visited and time spent on the website.
Device and browser information.
General geographic location based on IP address.
Website performance and functionality.

We may use third-party analytics or advertising services to understand website activity and improve our outreach.

You can manage cookies through your browser settings. Where required by applicable law, we will request consent before placing nonessential cookies or activating certain tracking technologies.

Disabling certain cookies may affect website functionality.

5. HOW WE SHARE INFORMATION

The Peaceful Place does not sell personal information in exchange for monetary compensation.

We may share information with trusted third parties when necessary to operate our business and provide services, including:

Website hosting and website management providers.
Scheduling and appointment management platforms.
Payment processing providers.
Email and communication service providers.
Website analytics providers.
Online program or education platforms.
Professional advisors, accountants, and legal representatives.
Government agencies or other parties when required by law.

These providers may access information only as reasonably necessary to perform their services, subject to applicable contractual and legal obligations.

We do not authorize third parties to use personal information obtained through our services for their own independent marketing purposes without an appropriate legal basis.

Health Information and HIPAA

Information relating to psychotherapy services and protected health information may be subject to HIPAA and other applicable confidentiality requirements.

Protected health information is handled separately from general website information and is governed by our Notice of Privacy Practices and applicable privacy laws.

We do not knowingly disclose protected health information for advertising or unrelated marketing purposes.

6. HIPAA AND CONFIDENTIALITY

The Peaceful Place is committed to protecting the confidentiality of information entrusted to our clinicians and practice.

Information collected in connection with psychotherapy and other applicable healthcare services may constitute protected health information under HIPAA.

Our handling of protected health information is governed by applicable federal and state healthcare privacy laws and our separate HIPAA Notice of Privacy Practices.

This website Privacy Policy does not replace or supersede our HIPAA Notice of Privacy Practices.

Please understand that general website contact forms and standard email communications may not provide the same level of confidentiality or security as our designated client communication systems.

We encourage individuals seeking clinical services to use our designated client portal or contact our administrative office for guidance.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, resolve disputes, maintain business records, and enforce agreements.

Retention periods may vary depending on the nature and sensitivity of the information.

Clinical records and protected health information are retained in accordance with applicable healthcare laws, professional obligations, and record-retention requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it.

8. INFORMATION SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

Access controls and restricted permissions.
Secure website and account management practices.
Appropriate vendor and service provider safeguards.
Secure storage and transmission practices.
Administrative procedures designed to protect confidential information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted through our website or other electronic communication channels.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

A. GDPR – European Economic Area and United Kingdom

If you are located in the European Economic Area (EEA) or another jurisdiction where the GDPR applies, you may have the following rights:

Right of Access: Request access to personal information we maintain about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of personal information, subject to applicable exceptions.
Right to Restriction: Request that we limit certain processing activities.
Right to Data Portability: Request a copy of certain information in a commonly used, machine-readable format.
Right to Object: Object to certain processing activities, including direct marketing.
Right to Withdraw Consent: Withdraw consent when processing is based on consent.
Right to Lodge a Complaint: Submit a complaint to your applicable data protection supervisory authority.

We process personal information under appropriate legal bases, which may include consent, contractual necessity, legal obligations, and legitimate interests, depending on the circumstances.

Where we rely on consent, you may withdraw that consent at any time.

B. California Consumer Privacy Rights – CCPA/CPRA

If you are a California resident and our business is subject to the CCPA, as amended by the CPRA, you may have the following rights:

Right to Know: Request information about the categories and specific pieces of personal information we collect, use, disclose, or share.
Right to Delete: Request deletion of personal information, subject to legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of personal information, as defined under California law.
Right to Limit: Limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination or retaliation.

The Peaceful Place does not sell personal information for monetary compensation.

If we engage in activities considered sharing under California law, such as certain disclosures to third-party advertising or analytics providers for cross-context behavioral advertising, you may have the right to opt out.

We will honor applicable opt-out preference signals, including Global Privacy Control (GPC), where legally required.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

C. Exercising Your Privacy Rights

To submit a privacy request, contact us using the information below:

The Peaceful Place, LLC
116 E Howard Avenue
Decatur, GA 30030

Email: admin@thepeacefulplacellc.com
Phone: (404) 491-7751

Please include sufficient information for us to understand and verify your request.

We may need to verify your identity before fulfilling certain requests.

We will respond within the timeframes required by applicable privacy laws.

Certain information may be retained when required by law, necessary to complete a transaction, maintain clinical records, or otherwise permitted under applicable legal exceptions.

10. CHILDREN'S PRIVACY

Our website is intended primarily for adults seeking information about our services.

Although The Peaceful Place provides services to children and adolescents, our general website is not intended to collect personal information directly from children without appropriate parental or guardian involvement.

We do not knowingly collect personal information online from children under 13 without appropriate consent or authorization as required by applicable law.

Information collected in connection with clinical services involving minors is handled in accordance with applicable healthcare privacy laws, parental access rules, and professional confidentiality obligations.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, including client portals, scheduling platforms, payment providers, social media platforms, and other external resources.

These websites and services operate independently and maintain their own privacy policies and security practices.

The Peaceful Place is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any external websites or services they access.

12. INTERNATIONAL DATA TRANSFERS

The Peaceful Place operates primarily in the United States.

If you access our website from outside the United States, your information may be transferred to, processed, or stored in the United States or other countries where our service providers operate.

Where applicable, we implement appropriate safeguards for international transfers of personal information in accordance with relevant data protection laws.

13. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, we will update the Effective Date and Last Updated information at the beginning of this policy.

We encourage visitors to review this page periodically.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or how we handle personal information, please contact: